In order to activate this feature, go to: https://hostme.page.link/sms-app
And download the app first. You will need an android phone with at least 8.1 version
There are a few Hostme applications for the phone, the difference is explained below (left to right):
icon - Restaurant app
icon - Guest app
icon SMS communication app
You need to go to your Admin panel - Settings - About restaurant and enable Android phone option.
You can also enable Android phone and Hostme SMS service - If enabled, it will attempt to send the text messages through the paid SMS service system which will lead to additional SMS charges in case the Android app is not running.
Open the app on the phone and login with your Hostme credentials:
Choose your restaurant from the dropdown menu
Show caller ID is for the feature Who is calling
Send messages on behalf of - for Send and Receive SMS
(you can choose both in case you want to use Who is calling feature as well - check instruction "Who is calling?")
Click on START SERVICE
Your app is running now
Go to Reservations
Add a new reservation and make sure you added his phone number too.
Once you add the reservation, the client will receive the confirmation sms.
You will get a new sms notification in your app (and your phone as well)
You will be able to see the details in the chat box with the client.
If you open the box, you can send additional messages and see the whole covnersation with the client:
NOTE: If the sms sent from the android app is late for more than 5 minutes, the Hostme system will send the regular sms (delay time can be adjusted as per your request.)
In case messages are not getting sent (especially if the phone is Samsung), follow the next instruction: