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Why is seating and releasing tables important?

Reservation analytics and private feedback troubleshoot

Jelena R. avatar
Written by Jelena R.
Updated over 10 months ago

In order for reservation analytics and private feedback to be displayed accurately, hosts must always:

  1. Click Seat button to seat a party.

  2. Click Release table button for each seated party in order to successfully close a reservation.


The system will clear all tables at the end of the day but it will not change reservation status to Closed. Reservations without changed status will have a red exclamation icon next to the time - signaling that they haven't been managed by host:


NOTE: Customers who have Private feedback enabled must close reservations in order to have feedback emails sent to guests after designated time. If the feedback is not visible in Admin panel -> Analytics -> Cover trends, check if reservations have been closed properly in Host panel.

Reservations that have been accepted/created and seated will have Approved status in Analytics reports. Therefore, releasing tables and/or cancelling reservations is necessary.

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