Hostme

Jelena Curcic

Miroslava Vujadinovic

Marylise Fabro

This collection contains articles that provide step-by-step instructions to restaurant's staff on how to use Hostme system.

How To for Hosts and Servers

Learn more about the updated mini reservation card design.

(New) Mini reservation cards in Table Management panel

How to manage reservations on the floor plan and see full information about your guests

Table Management Panel overview - Host Manual

Get familiar with the interface you'll use the most.

Understand Table management panel

Improved Timeline view

If you want to move the group to another table or swap tables to seated groups

Swap tables easily

Keep track of floor plan capacity in real time.

Cover counter feature

Find out how you can refund a payment in just a few clicks.

How to issue refunds of deposit or cancellation fees

Host and Table management panel

How to add a reservation into the system

How to message a reservation

How to edit a specific reservation

How to change tables or add more tables to a reservation.

Change the table to the existing reservation

Where and how to find closed, cancelled or no-show reservations

Where to find closed or cancelled reservations? (New design)

Can you retrieve a canceled reservation? (Old design)

Cancel a reservation without charging the guest

How to cancel a reservation without charging the cancellation fee (for hosts)

How to export reservations

View Reservation statistics

How to add a recurring reservation

Use the Reservation Waitlist to manage guest reservation requests when no reservation slots are available.

Reservation Waitlist for Hosts

Host reservations

How to add a party to the waitlist

Find out about the different ways you can manage a waitlisted party.

How to seat, call or cancel a party on the waitlist

How to message the waitlist parties

Waitlist

How to seat a walk-in party

Add a walk-in party on a smartphone

Walk-ins

Find out about all the ways you can manage servers.

How to assign servers and manage your staff

Learn how to quickly adjust server sections.

How to add or modify server sections

How to add servers

Assign servers to sections in just a few steps.

How to assign servers

Learn how to quickly edit server information

How to edit server information

How to delete a server

How to edit a server section name

How to delete server sections

Server management

Find out more about Guestbook options and settings.

How to manage the Guestbook

Learn about the different ways to add a new guest to Hostme.

How to add a new guest

How to edit guest information

How to export your Guestbook

How to search the Guestbook

Adding guests to the blacklist

Find out how you can keep track of important guest details.

How to add or edit Guest tags

Guestbook

Find answers and get help from Intercom Support and Community Experts

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Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.